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Leisure & Travel Sector - Digital Services Survey

Your Organisation

What is your role in the organisation?
Are you involved in making decisions about IT solutions used in your organisation?(Required)
Organisation Type(Required)
Which of the following best describes your business?

Size of your organisation(Required)
How many employees does your organisation have?
Number of Assets / Properties you are responsible for(Required)
How many units / properties / assets does your organisation currently manage or maintain?

Current Business Challenges

When thinking about the current work challenges facing your organisation, what level of importance would you place on the following requirements?
Not ApplicableLowMediumHigh
Dealing with staffing / resource issues
Improving efficiency
Improving response times
Improving customer satisfaction
Managing changeovers / guest departures and arrivals more effectively
Management of contractors / trades
Reducing costs
Ensuring compliance with regulations
Improving safety
Improving data quality / accuracy
Improving management reporting
Having an overview of assets / properties and their condition
Improving support for mobile working
Reducing unnecessary staff travel
Reducing / removing paperwork
Integration of IT systems
Do you have any other current high priority challenges not mentioned above?
Are you currently investigating potential IT solutions to deal with any of the above challenges?(Required)

IT Systems

When making a decision regarding new IT systems and services, what are the most important factors for your organisation?
Not Important At AllSlightly ImportantImportantVery Important
Initial Purchase Cost
Ongoing licensing & support costs
Level of vendor support
Ability to customize product
Security
Mobile functionality
GIS / mapping functionality
Reporting functionality
Simple to use
Long term cost savings
Supports more efficient working
Ability to integrate with existing IT systems
Support for sustainability objectives
Are there any other important factors for your organisation not already mentioned above?
Existing systems(Required)
Which of the following best describes the system(s) you currently have in place to manage your asset or property portfolio and associated maintenance activities? (tick all that apply)
What is the name of the software and how is it currently being used?
Mobile Capability(Required)
Does the IT system you use currently have a mobile app facility to allow you to record, access and update asset and property data when working offsite or remotely?
Offline Capability 1(Required)
If the answer to the above question is Yes, does the system work offline, allowing you to view and access data even when there is no mobile data connection?
Offline Capability 2(Required)
Would the offline working functionality described above be useful to your organisation?
How satisfied are you with your current system?(Required)
What are the main limitations / issues with the current system?
What are the most significant benefits / advantages of your current system?
In-house IT Support(Required)
Does your organisation have an in-house IT support team?
In-house IT Development(Required)
Does your organisation employ staff with the ability to develop IT software in-house?

Roles & Responsibilities

Who has the main responsibility for the following activities in your organisation?
Cleaning / Changeovers(Required)

Ad-hoc maintenance & faults(Required)

Planned / scheduled maintenance(Required)

Quality & Assurance (QA) Inspections(Required)

Health and Safety Inspections(Required)

General Property / Asset Inspections & Condition Assessments(Required)

Statutory inspections (eg Fire Safety)(Required)

Environmental / sustainability assessments(Required)

Supply Chain

Supply Chain Management(Required)
Do you have requirements to track and monitor contractor/sub-contractor or supply chain performance?
How well does your current system support this requirement?
What are the main issues / challenges?
How important are the following to you when deciding whether an IT provider is a good fit for your organisation?
Not ImportantQuite ImportantImportantVery Important
Personal Recommendation
Online Reviews
Case studies
Endorsements
A free trial
Proof of concept
Is there anything else which is important to you when deciding to work with an IT partner?

Thank you

Thank you so much for taking the time to share your thoughts with us.
Interested in learning more about what we can offer?
Please tick the box if you would like us to contact you to arrange a product demonstration and free, no obligation consultation, or would like us to keep you informed of our news, products and services in the future.
Name(Required)
Consent(Required)
Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998 and the General Data Protection Regulation (EU) 2016.

We may collect and use information about you for the following reasons:

To respond to an online enquiry
To process a sales order
To create a login to our web-based applications
To assist with resolution of a technical problem or question
For promotional or marketing purposes
For the purposes of market research
To notify you of changes, upgrades and planned or unplanned outages of services or products of which you are a registered user
The type of personal information we may collect about you may include:

Your name
Your organisation
Your role within the organisation
Your business address
Your telephone or mobile number
Your email address
Your IP Address

Our Commitment

We will never collect information about you or provide details to any third party without your explicit consent.
We will not e-mail you in the future unless you have given us your consent to do so.
We will give you the chance to refuse any marketing email from us in the future.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, please contact us.

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